lgoproPrivacy Policy

This page describes what we collect when you use lgopro and how we keep that data protected. We at lgopro collect minimal personal information during registration and account verification—your name, email address, phone number, and identity documents—and we encrypt all data in transit and at rest using industry-standard protocols.

Our privacy commitments centre on transparency and security. We do not sell your data to third parties. We do not retain payment card details. We do not track your behaviour outside lgopro for marketing purposes. We share account information only with legal authorities when required by law, and we notify you of such requests whenever possible.

This policy applies to all users of lgopro's platform—whether you access via Android APK, iOS browser, or desktop. Your location matters: we honour privacy regulations specific to your jurisdiction. Services are available only where local law permits.

What Data We Collect on lgopro

We collect the following information to create and maintain your lgopro account:

Registration details: Your email address, username, password (hashed before storage), phone number, and country/state of residence.
Identity verification: During your first withdrawal, we request a photo of your government-issued ID document, a selfie for facial verification, and sometimes a utility bill or bank statement to confirm address. We retain these documents encrypted on our servers.
Payment information: When you deposit or withdraw, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the transaction amount, and the timestamp. We do not store your full card number or e-wallet credentials—these are handled by our payment processors.
Gameplay history: Every wager you place, every game you play (Dragon Tiger, roulette, Aviator, Liga 1 markets, Mobile Legends esports), and every withdrawal request is logged with timestamp and outcome.
Device and connection data: Your IP address, browser type, operating system, and device identifier (Android APK or iOS browser) are recorded each time you log in for fraud detection and abuse prevention.
Communication records: Any emails, live chats, or support tickets you send us are retained in encrypted form for record-keeping and service improvement.

We do not ask for unnecessary information. We do not request your address during account creation—only during withdrawal verification. We do not ask for your full credit card details because our payment processors handle tokenization. We do not use cookies to track you outside lgopro or sell browsing data to advertisers.

How We Use Your Data on lgopro

We use your data for these specific purposes:

Account management: We use your email and phone number to send login confirmations, password-reset links, and two-factor authentication (2FA) codes. These communications are essential to your account security.
Fraud detection: We analyse your login patterns, deposit methods, and withdrawal requests to flag unusual behaviour. If you typically withdraw to a Jakarta bank account but suddenly request a transfer to a new international account, we review this for fraud before processing.
Legal compliance: We use your identity documents to verify you are who you claim to be and to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations applicable in your jurisdiction.
Game fairness: We use your gameplay history to ensure no individual account is exploiting our systems or gaming the random number generators on our slot games and live-dealer tables.
Service improvement: We analyse anonymized gameplay patterns to understand which games are popular (Liga 1 markets, Piala AFF tournaments, Aviator slots, Dragon Tiger live tables) and how to improve platform responsiveness on mobile.
Support and dispute resolution: We retain your support tickets and chat history so our team can assist with account issues, withdrawal problems, or gameplay disputes.

We do not use your data to build advertising profiles. We do not sell your name, email, or phone number to marketing companies. We do not track your browsing habits outside lgopro to target you with ads on other websites.

2FA communication on lgopro: We send SMS codes for two-factor authentication to your registered phone number. These SMS messages are sent directly by our security system; we do not store the codes themselves after they expire.

Third-Party Processors and Data Sharing on lgopro

We share your data with third parties only when necessary to deliver our service:

Payment processors: We share your transaction details with our payment gateway to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers.
SMS gateway: We send your phone number to our SMS provider to deliver two-factor authentication codes and login confirmations.
Data centre hosts: Our servers may sit outside your jurisdiction (likely in Southeast Asia or Europe) to ensure redundancy and uptime. Your data is encrypted and accessible only to lgopro staff.
Legal authorities: If a court order or regulatory authority (such as an Indonesian government agency) requests your data, we comply and notify you when legally permitted to do so.

We do not allow third-party processors to use your data for their own purposes. Every processor we work with signs a data-processing agreement committing them to confidentiality and security. If a processor is breached, we notify you within 48 hours.

How We Protect Your Data on lgopro

We employ industry-standard protections for your data:

Encryption in transit: All communication between your phone or computer and our servers uses SSL/TLS encryption. Your login credentials, payment details, and gameplay history are encrypted before they travel over the internet.
Encryption at rest: Your data stored on our servers is encrypted with AES-256 or equivalent, meaning even if someone gained physical access to our hard drives, they could not read your information.
Password security: Your password is hashed using bcrypt or scrypt before storage. We never store passwords in plaintext. If our database were compromised, an attacker could not recover your password.
Tokenization: Payment card and e-wallet details are replaced with tokens—unique identifiers that allow us to process transactions without storing sensitive payment data. Only our payment processor holds your actual card number.
Access controls: Only lgopro employees with verified need-to-know access can view your personal data. Our staff undergo background checks and sign confidentiality agreements.
Audit logs: We maintain encrypted logs of who accessed your data, when, and why. These logs help us detect unauthorized access attempts.

Your Rights Regarding Data on lgopro

We respect your privacy rights. You have the following:

Right to access: You can request a copy of all personal data we hold about you. Contact our support team via in-app chat or email. We provide this information within 10 business days.
Right to correction: If your personal information is inaccurate, you can update it in your lgopro account settings (email, phone number) or contact support for help with identity documents.
Right to deletion: After you close your lgopro account, we delete your personal data within 90 days, except where required by law (e.g., AML records must be retained for five years).
Right to object: You can opt out of non-essential communications. You can disable push notifications in your account settings. You cannot opt out of security notifications (login alerts, 2FA codes, withdrawal confirmations) without sacrificing account protection.

To exercise these rights, contact our support team. If you believe we have violated your privacy, you have the right to lodge a complaint with your local data-protection authority.

Cookies and Tracking on lgopro

We use cookies only for functional purposes on the lgopro platform:

Session cookies: These keep you logged in while you use lgopro on your phone or desktop. They expire when you close your browser.
Security cookies: We use cookies to detect and prevent unauthorized access attempts and cross-site request forgery attacks.
Preference cookies: If you set a theme preference (light or dark mode) or a language choice on lgopro, we store this locally on your device so your preference persists on your next visit.

We do not use tracking pixels or third-party analytics cookies. We do not use cookies to identify you outside lgopro or to build an advertising profile. You can disable cookies in your browser settings, though doing so may affect lgopro's functionality.

Data Retention on lgopro

We retain your data as long as your account is active, plus additional periods required by law:

Active accounts: Your personal data (name, email, phone, identity documents) are retained for as long as your account exists.
Gameplay history: Transaction records (wagers, settlements, withdrawals) are retained for at least five years to comply with AML regulations and for dispute resolution.
After account closure: Personal data are deleted within 90 days of closure. Transaction records are retained for five years. Support tickets and communications are retained for one year, then securely destroyed.

Children and lgopro

Our platform is not designed for children. We do not knowingly collect data from anyone under legal gambling age in your jurisdiction. If we discover that a minor has created an account on lgopro, we immediately close the account and delete associated data (except where required by law to report to authorities).

International Data Transfers and lgopro

Your data may be transferred to and stored on servers outside your country. If you are in Jakarta, Surabaya, Bandung, or Medan (Indonesia), your data may be processed on servers in Singapore, Malaysia, or Europe. We ensure these transfers comply with applicable privacy laws. All international transfers involve encrypted data and binding data-processing agreements with our hosts.

Contact Us About Privacy on lgopro

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our team:

In-app support: Use the live chat feature in your lgopro account for quick responses during business hours.
Email: Send a detailed request to our support email address. We respond within 3–5 business days.
Postal address: You can write to our legal team at our registered office (details in our Legal Notice page).

If you are not satisfied with our response, you have the right to lodge a complaint with your jurisdiction's data-protection regulator or privacy commissioner.

Changes to Our Privacy Policy on lgopro

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make material changes, we notify you via email or a prominent banner on the lgopro platform. We do not retroactively apply new restrictions to data you have already provided; changes apply only to data collected after the update date.

We encourage you to review this policy periodically. Your continued use of lgopro after policy updates constitutes acceptance of the revised terms.

Summary: Your Privacy on lgopro

We at lgopro respect your privacy. We collect only data necessary to create and operate your account. We encrypt your information, do not sell it, and share it only with service providers and legal authorities. You have the right to access, correct, and delete your data. We do not track you outside lgopro or use cookies for advertising. If you have concerns, contact our support team.

For additional legal information about our service, review our Terms and Conditions or Legal NoticeFor account security questions, see our Two-Factor Authentication guideWe're here to help.