lgopro Platform Account Terms

When you create an account on lgopro, you're entering into an agreement with us about how our platform operates, what we require from you, and what you can expect from us in return. These terms set out the rules for deposits, withdrawals, bonuses, account conduct, and dispute resolution—they form the foundation of your relationship with lgopro.

We've written these terms in plain language so you understand what you're agreeing to. Whether you access lgopro via Android APK, iOS browser, or desktop, the same core terms apply. We enforce them fairly and consistently across all users, from Jakarta to Medan, Bandung to Surabaya.

Services are available only where local law permits. You are responsible for confirming that your use of lgopro complies with the laws and regulations of your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Eligibility on lgopro

To open an lgopro account, you must be at least 18 years old and a resident of a jurisdiction where our services are lawful. You provide your full name, date of birth, email address, and phone number during registration. We use this information to set up your account, send you login codes, and process withdrawals.

We require two-factor authentication (2FA) on all accounts. You'll receive an SMS code to your phone during login and before any withdrawal. This protects your account from unauthorized access. If you lose access to your registered phone number, contact our support team to update it.

You are responsible for keeping your password secure. We recommend a password at least 12 characters long, mixing uppercase, lowercase, numbers, and symbols. Never share your password with anyone—not even our support staff. We will never ask for your full password; we only ask for partial verification during account recovery.

Know Your Customer (KYC) Verification on lgopro

Before your first withdrawal, we conduct identity verification (KYC). We'll ask you to upload a photo of your ID (national ID, passport, or driver's license) and a selfie. This process takes minutes and typically completes within a few hours. We do this to comply with anti-money-laundering regulations and to protect your account.

We store your identity documents securely and never share them with third parties except where required by law. If your verification is rejected, we'll explain why and give you the chance to resubmit. Common reasons include unclear photos or a name mismatch with your registration details.

Once you're verified, you don't need to verify again unless you update your name, address, or ID information. Your verification status remains valid on lgopro for as long as your account is active.

Deposits and Payment Methods on lgopro

We accept deposits via Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly for e-wallets and typically within a few hours for bank transfers. You can deposit as often as you wish.

Minimum and maximum deposit amounts vary by payment method and are displayed during checkout on lgopro. We do not charge fees on deposits, though your bank or payment provider may. You are responsible for any fees charged by your payment provider.

All deposits go directly into your lgopro account balance. Your balance is unified across all our games—sportsbook, live dealer, slots, and esports. Funds from a Liga 1 betting win can be used for Dragon Tiger play, or vice versa. Your balance is always yours to use or withdraw.

Withdrawals and Account Settlement on lgopro

You can request a withdrawal anytime. We'll send the funds back to the same payment method you used for your deposit—we do not allow cross-method withdrawals for security and record-keeping reasons. If you deposited via mobile banking, you withdraw to local payment. If via online payment, you withdraw to e-wallet.

Withdrawals require 2FA confirmation. When you request a payout, we send an SMS code to your phone. Enter that code to confirm. We then review your withdrawal for compliance with our terms—checking for unusual activity, account age, and KYC status. Most withdrawals clear within standard business hours. Holiday periods (Idul Fitri, Idul Adha, Imlek) may add a day or two.

We set minimum and maximum withdrawal amounts per transaction. These limits are displayed in your account settings on lgopro. There's no limit on how many withdrawals you can make per day, but each transaction is subject to our review process.

Deposit holds

Your deposited funds are available immediately. We do not hold deposits for verification purposes.

Withdrawal reversal

Once a withdrawal is confirmed and sent, we cannot reverse it. Verify your payment details before confirming.

Dormant accounts

Accounts inactive for 12 months may be subject to review. Contact us if you wish to reactivate an inactive account.

Negative balance

Your account cannot go into negative balance. You may only withdraw what you have; bets are deducted before settlement.

Bonuses and Promotional Terms on lgopro

From time to time, we offer promotions and bonuses on lgopro—deposit matches, free spins, cashback, or other incentives. Any bonus we credit comes with specific terms: a minimum playthrough requirement (the amount you must wager before you can withdraw bonus funds), eligible games, and an expiration date.

Bonus terms are displayed clearly when you claim a promotion. You must accept the terms explicitly before the bonus is added. If you do not meet the playthrough requirement before the bonus expires, the unused bonus is forfeited. Playthrough requirements do not carry over between bonuses.

Some bonuses apply to specific games only (such as slots or roulette) and cannot be used on sportsbook bets or Live Legends esports markets. We'll specify eligible games in the promotion details. Bonuses cannot be withdrawn as cash—they must be played through according to the terms before any resulting balance is withdrawable.

Your Conduct on the lgopro Platform

You agree to use lgopro only for your own account and for lawful purposes. You will not:

• Create duplicate, proxy, or borrowed accounts.
• Use automated tools, bots, or scripts to place bets or gain unfair advantage.
• Exploit system errors, glitches, or vulnerabilities on purpose.
• Harass, threaten, or abuse other users or our staff via chat or email.
• Share account details or login credentials with third parties.
• Engage in money laundering, fraud, or any illegal activity.
• Attempt to reverse transactions or dispute legitimate bets.

We monitor accounts for suspicious activity automatically. If we detect potential rule violations—such as coordinated betting patterns, unusual withdrawal timing, or account takeover attempts—we may temporarily lock your account while we investigate. We'll contact you to confirm your identity and explain our concerns. Most investigations resolve within a few hours.

If we confirm a rule violation, we may close your account, forfeit any outstanding balance, and ban you from lgopro. We take these actions seriously and only when evidence clearly supports them.

Disputes and Complaint Resolution on lgopro

We investigate complaints thoroughly. We'll review game logs, settlement records, and transaction history. If we find an error on our side, we'll credit your account. If we confirm the original settlement was correct, we'll explain why and answer any follow-up questions.

If you're unsatisfied with our response, you may escalate to our disputes team. Provide any additional evidence—screenshots, email records, timestamps. We'll conduct a final review and provide a binding decision within a few business days.

If our dispute resolution does not satisfy you, you may lodge a complaint with the financial regulator or gaming authority of your jurisdiction—if one exists and if applicable. We comply with all lawful regulatory requests.

Data Privacy and Security on lgopro

We collect your name, email, phone number, date of birth, and payment details to operate lgopro and comply with law. We encrypt all data in transit (via HTTPS) and store sensitive data encrypted at rest. We do not sell your personal information to third parties. We share data only with payment processors, our banking partners, and regulators when required by law.

You can request a copy of your data, update incorrect information, or request deletion of your account anytime. Contact our support team to initiate these requests. Account deletion removes your login access; your historical data is retained for accounting and regulatory purposes only.

Limitation of Liability on lgopro

We provide lgopro "as is"—while we work to ensure uptime and accuracy, we do not guarantee uninterrupted service. We are not liable for losses resulting from:

• Technical outages or connectivity issues beyond our control.
• Delays in payment processing by your bank or payment provider.
• Your failure to keep your password or 2FA code secure.
• Bets placed in error or misunderstood game rules.
• Currency fluctuations or fees charged by payment providers.

Our maximum liability for any single dispute is limited to the amount involved in that dispute. We are not liable for indirect, consequential, or punitive damages.

Jurisdiction and Governing Law

These terms are governed by the laws of the jurisdiction where lgopro is incorporated. Any legal action or dispute must be resolved through our internal dispute process first. If unresolved, disputes may be escalated to arbitration or mediation in accordance with applicable law.

You accept that services on lgopro are available only where lawful. You are solely responsible for determining whether your use complies with your local jurisdiction. We do not accept users from jurisdictions where online wagering is prohibited by law.

Changes to lgopro Terms

We may update these terms from time to time to reflect changes in law, our services, or our practices. We will notify you of material changes via email or in-app notification at least 30 days before the new terms take effect. Continued use of lgopro after the effective date means you accept the new terms. If you disagree with any change, you may close your account before the new terms apply.

Account Closure and Suspension on lgopro

You can close your lgopro account anytime. Contact our support team with your request. We will freeze your account and return your remaining balance to your registered payment method within a few business days. Once closed, you cannot reopen the same account; you would need to register fresh if you wish to return.

We may suspend or close your account if: you violate these terms, you engage in suspicious or illegal activity, your account appears compromised, or regulatory requirements demand it. We will notify you of suspension and give you 30 days to dispute before permanent closure, unless immediate action is necessary for security.

Your Rights and Responsibilities on lgopro

When you join lgopro, you agree that you are legally responsible for understanding these terms and for your use of the platform. You understand that:

• Your account is personal and non-transferable.
• Your deposits are your funds; lgopro holds them in trust for your account.
• Withdrawals are processed according to our schedule and payment provider timelines.
• Bets are settled according to game rules; we do not override settled bets.
• KYC verification is mandatory; failure to comply may prevent withdrawal.
• We monitor for fraud and may suspend your account during investigation.
• Disputes are resolved through our process; escalation is available if needed.

We operate lgopro with transparency and fairness as core values. Our games use certified random number generation, our settlement is automated and auditable, and our support team is available to help resolve issues. These terms protect both you and us—they set clear expectations so we can build trust.

Questions about these terms? Visit our FAQreview our account guideor contact our support team via in-app chatWe're here to help you understand and get the most from lgopro.